SOULFLARE — WEBSITE LEGAL PACK

Jurisdiction: Latvia / European Union
Version date: 20 August 2026

Complete before publishing: Replace every item in square brackets. Delete any optional wording that does not match Soulflare's actual operations. This template assumes that Soulflare sells physical consumer goods online from Latvia. It should be reviewed by a Latvian lawyer before publication, especially if Soulflare sells cosmetics, food, supplements, age-restricted goods, digital content, subscriptions, or ships outside the EU/EEA.

Seller Information Used Throughout This Pack

• Trading name: Soulflare

• Website: https://shopsoulflare.com/

• Contact address: [FULL CONTACT ADDRESS, LATVIA]

• Returns address: [FULL RETURNS ADDRESS]

• Email: [CUSTOMER-SERVICE EMAIL]

• Privacy email: [PRIVACY EMAIL OR SAME EMAIL]

• Telephone: [PHONE NUMBER]

• Hosting/e-commerce platform: [E.G. SHOPIFY]

• Supervisory authority for consumer matters: Consumer Rights Protection Centre of Latvia (PTAC), Brīvības iela 55, Riga, LV-1010, Latvia, https://www.ptac.gov.lv

• Supervisory authority for data protection: Data State Inspectorate of Latvia (Datu valsts inspekcija), Elijas iela 17, Riga, LV-1050, Latvia, https://www.dvi.gov.lv

1. TERMS AND CONDITIONS

1.1 About These Terms

These Terms and Conditions govern access to and use of https://shopsoulflare.com/ (the “Website”) and all purchases made from Soulflare (“Soulflare”, “we”, “us” or “our”).

By using the Website or submitting an order, you agree to these Terms. If you do not agree, do not use the Website or place an order. Nothing in these Terms limits any mandatory consumer right available under Latvian or European Union law.

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order. If local law requires a higher age for a particular product, that higher age applies.

1.2 Product Information

We take reasonable care to ensure that product descriptions, images, dimensions, ingredients, materials, colours, availability and prices are accurate. Screen settings, lighting, handmade production, natural materials and manufacturing batches may cause minor variations. Such variations do not affect your statutory rights where a product is not in conformity with the contract.

Product images are illustrative unless expressly stated otherwise. Customers must read all product labels, instructions, warnings and care information before use. Products must be used only for their intended purpose.

1.3 Orders and Formation of Contract

Products displayed on the Website are an invitation to place an order and not a binding offer. By clicking the final purchase button, you submit an offer to purchase the items in your cart at the displayed total price.

After the order is submitted, we will send an electronic acknowledgement. This acknowledgement confirms receipt but does not necessarily constitute acceptance. A binding contract is formed when we send an order acceptance or dispatch confirmation, or when the product is dispatched, whichever occurs first.

We may reject or cancel an order before acceptance where, for example:

• the product is unavailable;

• payment is not authorised;

• the price or product information contains an obvious error;

• fraud, misuse, sanctions or unlawful activity is reasonably suspected;

• delivery is unavailable to the supplied address; or

• order limits or other clearly disclosed restrictions are exceeded.

If payment has already been taken for an order we cancel, we will refund it using the original payment method without undue delay.

1.4 Prices, Taxes and Charges

Prices are displayed in [EUR/OTHER CURRENCY] and [include/exclude] VAT. Before the order is submitted, the checkout will display the total product price, applicable taxes, delivery charges and any other mandatory charges known to us.

For deliveries outside the European Union, the customer may be responsible for import VAT, customs duties, brokerage fees and local charges unless checkout expressly states that duties are included. These charges are determined by the destination authorities and are not controlled by Soulflare.

1.5 Discount Codes and Promotions

Discounts are subject to their published conditions, validity period and product exclusions. Unless stated otherwise, discount codes cannot be combined, exchanged for cash, applied retrospectively or used on delivery charges. We may cancel a promotion or refuse a code where it is used fraudulently or contrary to its stated conditions. This does not affect an already concluded contract unless required to address fraud or an obvious error.

1.6 Delivery

Delivery is governed by the Shipping Policy below, which forms part of these Terms. Risk of loss or damage passes to a consumer when the consumer, or a person designated by the consumer other than the carrier, obtains physical possession of the goods. Ownership passes after full payment has been received, subject to applicable law.

1.7 Cancellation, Returns and Legal Guarantee

Consumers may have a statutory 14-day right of withdrawal from distance contracts. Details, exceptions and the model withdrawal form appear in the Returns & Refunds Policy below.

Goods sold to consumers must conform to the contract. Statutory remedies for non-conforming or defective products apply independently of the right of withdrawal and any commercial warranty. Under Latvian consumer law, a consumer may generally submit a claim concerning non-conformity within two years of delivery and should notify the seller within the period required by applicable law after discovering the issue.

1.8 Accounts

If the Website allows accounts, you are responsible for providing accurate information and keeping login credentials confidential. Notify us promptly of suspected unauthorised access. We may suspend an account reasonably believed to be compromised, fraudulent or used unlawfully. You remain responsible only to the extent provided by applicable law.

1.9 Acceptable Use

You must not:

• use the Website unlawfully, fraudulently or to infringe another person's rights;

• introduce malware, scrape the Website at unreasonable scale, bypass security, or interfere with its operation;

• copy, reproduce or commercially exploit Website content without permission, except where permitted by law;

• submit false reviews, impersonate another person or misuse promotions; or

• purchase products for unauthorised resale where we have clearly restricted resale before purchase.

1.10 Intellectual Property

The Website, Soulflare name, logos, graphics, photographs, text, product presentation and other content are owned by or licensed to us and protected by applicable intellectual-property laws. No ownership right is transferred to users. Limited personal, non-commercial access is permitted. Any wider use requires prior written permission unless permitted by mandatory law.

1.11 Third-Party Links and Services

The Website may link to third-party sites or use third-party services. We do not control independent third parties and are not responsible for their content, availability or privacy practices. Their own terms may apply.

1.12 Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer remedies.

To the maximum extent permitted by law, we are not liable for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed, or for business losses suffered by a person purchasing as a consumer. We are not responsible for delay or failure caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect and will respect any mandatory cancellation or refund rights.

1.13 Complaints and Disputes

Please send complaints to [CUSTOMER-SERVICE EMAIL], including your name, order number and a clear description of the issue. We will seek to respond within [15] working days or any shorter mandatory period.

Consumers may contact the Consumer Rights Protection Centre of Latvia (PTAC) and, where applicable, use an authorised out-of-court consumer dispute-resolution body. The European Commission discontinued the former EU Online Dispute Resolution platform in 2025; references to that former platform should not be added to this Website.

1.14 Governing Law

These Terms and contracts with Soulflare are governed by the laws of the Republic of Latvia. If you are a consumer habitually resident in another EU/EEA country, you retain the protection of mandatory consumer laws of that country. Disputes may be brought before the courts having jurisdiction under applicable consumer and private international law.

1.15 Changes

We may update these Terms prospectively for legal, operational or commercial reasons. The version in force when an order was placed governs that order unless a mandatory legal change applies. The latest version and effective date will be published on the Website.

2. PRIVACY POLICY

2.1 Controller

Soulflare is the controller of personal data described in this Privacy Policy. Contact us at [PRIVACY EMAIL] or [FULL CONTACT ADDRESS, LATVIA].

2.2 Data We Collect

Depending on your interaction with Soulflare, we may collect:

• identity and contact data, such as name, billing/delivery address, email and phone number;

• transaction data, such as ordered products, amount, currency, discounts, refunds and payment status;

• payment-related data provided to payment processors; we normally receive limited payment identifiers rather than full card details;

• account data, login information and preferences;

• communications, complaints, returns, reviews and customer-service records;

• technical and usage data, such as IP address, device, browser, operating system, timestamps, referral source, pages viewed and cookie identifiers;

• marketing preferences and interaction data;

• fraud-prevention and security information; and

• information you voluntarily provide.

Do not provide special-category data unless it is strictly necessary and requested through an appropriate channel.

2.3 Purposes and Legal Bases

We process personal data for the following purposes:

Where processing is based on legitimate interests, we balance those interests against your rights. You may request information about that assessment.

2.4 Recipients and Processors

We may share data only as necessary with:

• e-commerce, website-hosting and IT providers;

• payment processors, banks and fraud-prevention providers;

• delivery companies, fulfilment centres and returns providers;

• customer-support, email, SMS, analytics and advertising providers, subject to consent where required;

• professional advisers, auditors and insurers;

• public authorities, courts or regulators where legally required; and

• a buyer, investor or successor in a genuine corporate transaction, subject to appropriate confidentiality and legal safeguards.

Current key providers should be listed here: [LIST SHOPIFY, PAYMENT PROVIDERS, CARRIERS, EMAIL PLATFORM, ANALYTICS AND ADVERTISING TOOLS].

We do not sell personal data in the ordinary meaning of selling it for money. Certain advertising disclosures may be regulated differently outside the EEA; where relevant, additional regional rights will be provided.

2.5 International Transfers

Some providers may process data outside Latvia, the EEA or countries recognised as providing adequate protection. Where required, we use a lawful transfer mechanism such as an adequacy decision, the European Commission's Standard Contractual Clauses and supplementary safeguards. Contact us for further information about relevant safeguards.

2.6 Retention

We retain personal data only as long as necessary for the stated purpose, including legal, accounting, tax, warranty, fraud-prevention and dispute requirements. Indicative periods are:

• order, invoice and accounting records: [INSERT PERIOD REQUIRED UNDER LATVIAN LAW/ACCOUNTING ADVICE];

• customer-service and complaint records: generally up to [PERIOD] after resolution, longer where a claim is possible;

• account data: while the account remains active and for [PERIOD] afterward;

• marketing data: until consent is withdrawn or after [INACTIVITY PERIOD];

• cookie data: according to the cookie table and consent-platform settings; and

• security logs: [PERIOD], unless needed to investigate an incident.

Data may be retained longer where necessary for legal proceedings or required by law, and may be irreversibly anonymised for statistics.

2.7 Security

We use appropriate technical and organisational measures designed to protect data, including access controls, encryption in transit where appropriate, provider due diligence, backups and security monitoring. No internet transmission or storage system is completely secure.

2.8 Children

The Website is not directed to children under [AGE] and we do not knowingly collect their data without a valid legal basis and any required parental authorisation. Contact us if you believe a child has provided data improperly.

2.9 Automated Decision-Making

We do not make decisions producing legal or similarly significant effects based solely on automated processing unless this is necessary for a contract, authorised by law, or based on explicit consent with required safeguards. Automated fraud screening may flag an order for human review.

2.10 Your Rights

Your GDPR rights are explained in Section 8. To exercise them, email [PRIVACY EMAIL]. We may request proportionate identity verification.

2.11 Changes

We may update this Policy. Material changes will be communicated where required. The current version and effective date will appear on the Website.

3. COOKIE POLICY

3.1 What Cookies Are

Cookies and similar technologies are small files, pixels, tags, local-storage objects or identifiers used to operate a website, remember choices, measure performance and support advertising.

3.2 Cookie Categories

• Strictly necessary: required for checkout, cart, security, network management, authentication and requested services. These generally do not require consent.

• Preferences: remember language, region and other choices.

• Analytics: help us understand visits and improve performance.

• Marketing: measure campaigns, create audiences and personalise advertising.

Non-essential cookies and similar technologies are activated only after valid consent where required. Rejecting non-essential cookies must be as accessible as accepting them. Consent may be withdrawn or changed at any time through [COOKIE SETTINGS LINK/ICON], without affecting prior lawful processing.

3.3 Cookie Inventory

Before publishing, run a cookie scan and replace the table below with the exact live inventory.

Browser controls may also block or delete cookies, but blocking necessary cookies can prevent checkout or account functions. Third-party services may process data under their own notices.

3.4 Consent Records

We may store the consent choice, timestamp, region and consent identifier to demonstrate compliance. The necessary cookie used to remember a consent choice does not itself require consent.

Contact [PRIVACY EMAIL] with cookie questions.

4. SHIPPING POLICY

4.1 Destinations

Soulflare ships to [LIST COUNTRIES/REGIONS]. Availability may change and the checkout determines whether a specific address is serviceable. We do not deliver to [PO BOXES/RESTRICTED TERRITORIES, IF APPLICABLE].

4.2 Processing and Delivery Estimates

Orders are normally processed within [X–Y BUSINESS DAYS], excluding Latvian public holidays. Estimated transit times after dispatch are:

These are estimates, not guaranteed dates, unless checkout expressly provides a guaranteed service. If no different delivery period is agreed, mandatory statutory delivery deadlines apply.

4.3 Tracking and Address Accuracy

Where tracking is available, we will email tracking details after dispatch. Customers must provide a complete and accurate address. Contact us immediately if correction is needed; we cannot guarantee changes after fulfilment begins. Additional costs caused by an incorrect address or unclaimed parcel may be charged only where permitted by law and clearly evidenced.

4.4 Delays, Loss and Damage

If an order is materially delayed, lost or arrives damaged, contact [EMAIL] with the order number and photographs where relevant. Do not refuse or discard damaged goods unless instructed, except where necessary for safety. We remain responsible for delivery to consumers as required by law and will arrange an appropriate replacement, repair or refund.

4.5 Customs

For shipments outside the EU, import taxes, duties and clearance charges are [included/not included]. If not included, the recipient is responsible for them. Customs delays are outside our direct control, but mandatory consumer rights remain unaffected.

4.6 Split Shipments

We may dispatch an order in more than one parcel at no additional delivery charge unless disclosed and agreed before purchase.

5. RETURNS & REFUNDS POLICY

5.1 Statutory Right of Withdrawal

If you are an EU/EEA consumer purchasing at a distance, you generally have 14 days to withdraw without giving a reason. For goods, the period generally begins on the day you, or a person designated by you other than the carrier, receives the goods. For multiple goods delivered separately, it begins upon receipt of the last item; for goods delivered in lots, upon receipt of the last lot.

To withdraw, send an unequivocal statement before the deadline to Soulflare, [POSTAL ADDRESS], [EMAIL]. You may use the model form below, but it is not mandatory.

Return the goods without undue delay and no later than 14 days after notifying us. The direct cost of return is borne by [CUSTOMER/SOULFLARE], except where law or our stated offer requires us to bear it. If a product cannot normally be returned by post, disclose the estimated return cost here: [AMOUNT/METHOD].

5.2 Refund Following Withdrawal

We will reimburse payments received for the withdrawn items, including the cost of the least expensive standard delivery offered for the order. Extra costs resulting from the customer's choice of a more expensive delivery method are not reimbursed unless required by law.

Refunds will be made without undue delay and no later than 14 days after we are informed of the withdrawal. For goods, we may withhold reimbursement until we receive the goods or the customer supplies evidence of sending them, whichever occurs first. Refunds use the original payment method unless expressly agreed otherwise and will not incur a refund fee from us.

Customers may inspect goods only as they could in a physical shop. The customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5.3 Exceptions

The statutory withdrawal right may not apply, where legally applicable, to:

• goods made to the consumer's specifications or clearly personalised;

• goods liable to deteriorate or expire rapidly;

• sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed;

• goods inseparably mixed with other items after delivery;

• sealed audio/video recordings or software once unsealed;

• newspapers, periodicals or magazines, except subscriptions;

• services fully performed after the consumer's prior express consent and acknowledgement of loss of the right;

• digital content supplied without a physical medium after prior express consent to begin supply and acknowledgement of loss of the right; and

• other statutory exceptions under applicable law.

An exception will be applied only where its legal requirements are satisfied. Opening ordinary packaging does not automatically remove the withdrawal right.

5.4 Defective, Damaged or Incorrect Goods

The withdrawal right is separate from the legal guarantee. If goods are defective, damaged on arrival, incorrect or otherwise not in conformity with the contract, contact [EMAIL] promptly with the order number, description and supporting photographs where reasonable.

Under Latvian law, consumers generally have the right to submit a non-conformity claim within two years of delivery. Available remedies may include repair or replacement free of charge and within a reasonable time, followed where legally applicable by a proportionate price reduction or termination/refund. Return costs for valid non-conformity claims are borne by us as required by law.

5.5 Optional Goodwill Returns

In addition to statutory rights, Soulflare [does/does not] offer a voluntary return period of [NUMBER] days. Conditions: [UNUSED, TAGS ATTACHED, ORIGINAL PACKAGING, EXCLUSIONS]. This goodwill policy never reduces statutory rights.

5.6 Exchanges

[Choose: We do not offer direct exchanges; return the eligible item and place a new order. / We offer exchanges subject to stock availability under the following process: ...]

5.7 Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract:

To: Soulflare, [RETURNS ADDRESS], [EMAIL]

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods/services:

• Order number:

• Goods/services:

• Ordered on / received on:

• Consumer name:

• Consumer address:

• Consumer signature (only if submitted on paper):

• Date:

Delete as appropriate.

6. PAYMENT POLICY

6.1 Accepted Methods

We accept the payment methods displayed at checkout, which may include [VISA, MASTERCARD, APPLE PAY, GOOGLE PAY, PAYPAL, KLARNA, BANK TRANSFER, ETC.]. Availability depends on country, currency and provider eligibility.

6.2 Authorisation and Charging

By submitting payment, you confirm that you are authorised to use the selected method and that billing information is accurate. Payment may be authorised at checkout and captured immediately or upon acceptance/dispatch, depending on the provider. Orders are processed only after required authorisation.

Payment providers may conduct authentication, fraud and sanctions checks. A failed or declined payment does not create an obligation for us to supply the order. We do not control the customer's bank fees, currency-conversion charges or payment-provider decisions.

6.3 Currency and VAT

Checkout displays the transaction currency and final amount before purchase. Your bank may apply its own exchange rate or fees. VAT and mandatory charges are shown as required by law. Invoices will be supplied electronically unless another format is legally required.

6.4 Payment Security

Payments are processed by independent PCI-compliant payment service providers [LIST PROVIDERS]. Soulflare does not ordinarily store full card numbers or card security codes. Customers must not send card details by email or chat.

6.5 Refunds, Chargebacks and Fraud

Approved refunds are returned through the original payment method unless otherwise agreed. Bank processing times vary and are outside our control after submission.

Contact us before initiating a chargeback so we can try to resolve the issue. Nothing in this clause restricts a lawful chargeback or consumer remedy. We may cancel or investigate transactions reasonably suspected of fraud or unauthorised use and may provide relevant evidence to payment providers or authorities in accordance with law.

6.6 Subscriptions — Delete if Not Applicable

For recurring subscriptions, the checkout must clearly display frequency, price, minimum duration, renewal, cancellation method and any trial conditions before purchase. Charges recur until cancellation in accordance with the disclosed plan. Cancellation stops future renewals but does not retrospectively refund properly incurred charges, subject always to mandatory rights.

7. LEGAL NOTICE

This Website is operated under the trading name Soulflare.
Website: https://shopsoulflare.com/

All Website content is protected by applicable intellectual-property law. Soulflare trademarks, branding and original content may not be commercially reproduced without written permission, except as allowed by law.

Product, availability and pricing information may be updated. We correct errors as soon as reasonably possible. External links are provided for convenience and do not constitute endorsement.

For consumer complaints, contact [EMAIL] first. Consumers may also contact the Consumer Rights Protection Centre of Latvia (PTAC), Brīvības iela 55, Riga, LV-1010, Latvia, https://www.ptac.gov.lv.

For privacy complaints, contact [PRIVACY EMAIL] or the Data State Inspectorate of Latvia, Elijas iela 17, Riga, LV-1050, Latvia, https://www.dvi.gov.lv.

8. GDPR RIGHTS SECTION

Subject to the GDPR and applicable conditions, you may have the right to:

1. Access — obtain confirmation whether we process your data and receive a copy and related information.

2. Rectification — correct inaccurate data and complete incomplete data.

3. Erasure — request deletion where there is no overriding lawful reason to retain the data.

4. Restriction — request that processing be limited in specified circumstances.

5. Data portability — receive data you provided in a structured, commonly used, machine-readable format and transmit it to another controller where processing is based on consent or contract and is automated.

6. Object — object to processing based on legitimate interests or public interest. You may object to direct marketing at any time, including related profiling.

7. Withdraw consent — withdraw consent at any time without affecting processing lawfully carried out before withdrawal.

8. Automated decisions — request safeguards in relation to qualifying decisions based solely on automated processing, including human intervention where applicable.

9. Complain — lodge a complaint with the Data State Inspectorate of Latvia or, where applicable, another competent EEA supervisory authority.

To exercise a right, email [PRIVACY EMAIL] with the subject “Data Protection Request”. Include your name, the email used with Soulflare, the right requested and enough information to identify relevant records. Do not send identity documents unless requested. We may seek proportionate verification and may refuse or charge a reasonable fee only where permitted by law, including for manifestly unfounded or excessive requests.

We normally respond without undue delay and within one month. The period may be extended by up to two further months for complex or numerous requests; if so, we will inform you within the first month and explain why.

Direct-marketing consent can also be withdrawn through the unsubscribe link in an email, by replying STOP where supported for SMS, or by contacting us. Cookie consent can be changed through.